Warranty -

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Thank you for choosing to purchase  Rattan City. As a company, we want to ensure all customers who purchase goods from our site are given the best service possible from start to finish and even after the item is delivered.

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This is why a standard warranty of 2 years is applied to all our products stock from Rattan City.

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What does the warranty cover:

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The listed warranty covers any defects in the materials used to make the product or workmanship issues under normal usage during the warranty period.

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During the warranty period, Rattan City will repair or replace the damaged item, at no extra charge assuming it meets all the required terms and conditions. Goods that prove to be defective due to improper materials or workmanship will have instant coverage.

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How to make use of the warranty:

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If approved the repair and handling process will be taken care of by Rattan City at no extra charge with the use of new or refurbished replacement parts.

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To understand whats the issues and for verification, we may ask for some images showing the damage clearly. This will help us prepare for repair upfront and make the process quicker if approved. We also ask for images to help improve the quality of our service.

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How long does the coverage last:

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The warranty period for physical goods purchased from Rattan City is exact 2 years from the date of purchase.

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A replacement physical item or parts assumes the remaining warranty of the original physical goods or 2 years from the date of replacement or repair, whichever is longer.

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What does the warranty not cover:

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The warranty of 2 years does not cover any problems caused by:

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• Conditions, malfunctions or damage not resulting from manufactures defect for example misuse of the product or improper handling which results in damage to the product.

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What do you have to do:

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To obtain the warranty service, you must first contact us to determine the problem and provide the most appropriate solution for you. 

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